FAQ

WHO ARE THE ARTISTS?
Art Excuse sources great designs that are derived from in-house contracted artists and images under exclusive license from other art sources for hand painted reproduction in our studios. We source our designs from a global artist pool who license us to reproduce limited numbers in genuine hand painted oils and acrylics onto canvasses that are stretched and ready to hang.

WHAT MATERIALS ARE USED? 100% HAND PAINTED
We use only the highest grade, artist quality oils and acrylics on primed linen/cotton blend canvasses. Some works are of mixed materials featuring bold enamels, water based paints, wax, impasto, oil crayon and mixed media generally. Please see our close up images below that reveal some of the effects achieved by our artists that attest to our genuine hand painted offer.

WHEN WILL I RECEIVE MY ORDER?
We start every order with a white canvas and a paint brush! We need a lead time of 2 to 3 weeks for the artist to paint and the final artwork to dry and settle. In the case of orders for large projects including custom special sizing, color and/or design changes/ alterations at your request, we will quote specific lead times accordingly. 

WILL MY PURCHASE ARRIVE SAFELY?
All due care is taken by Art Excuse to ensure that your artwork is professionally wrapped and boxed to ensure your goods arrive in perfect condition. For artworks that arrived damaged, please contact us within 24 hours and we will send you a replacement artwork free of charge.

Please Note **For artworks that arrived damaged, we ask for a photo of the damage to be provided so we can learn more about what went wrong with that particular shipment.**

CAN I CHOOSE ANOTHER COLOR?
Yes. We are happy to customize a color palette for the -AX Collection- images. Please contact us and let us know your requirements, we are happy to work with you!

CAN I CHOOSE ANOTHER SIZE?
Yes. Please contact us if you need an special size other than the size options at the checkout. 
View our size guide here.

CAN I CREATE MY OWN DESIGN?
All our designs are carefully created and produced in strict compliance with United States copyright law. We will consider replicating your designs if you can provide legal proof of ownership and right to reproduce. We will consider such requests on a case by case basis.

CAN I GET A REFUND IF I AM NOT HAPPY?
We offer every customer a 7 day no risk money back guarantee on your order for any item that is not true to what is advertised or damaged. We know you love art as much as we do and it has to be just right.

Please Note **Due to its unique hand painted nature, each piece of art will have subtle differences that are the natural intent of the artist.  Therefore, each piece of art will differ slightly in appearance to the original.**

SHIPPING & DELIVERY
Please view our shipping and delivery information here.